{"id":14440,"date":"2026-01-08T15:15:51","date_gmt":"2026-01-08T15:15:51","guid":{"rendered":"https:\/\/new.mnk.pl\/najczestsze-pytania\/"},"modified":"2026-05-18T12:32:18","modified_gmt":"2026-05-18T12:32:18","slug":"najczestsze-pytania","status":"publish","type":"page","link":"https:\/\/new.mnk.pl\/en\/practical-information\/najczestsze-pytania\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ<\/h2>\n\n\n\n
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Where can I buy tickets?<\/span><\/div><\/div><\/div>
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Tickets can be purchased in person at the museum ticket offices or online<\/u><\/a> via the National Museum in Krak\u00f3w website<\/p>\n<\/div><\/div><\/div>\n\n\n\n

When can I visit the National Museum in Krak\u00f3w?<\/span><\/div><\/div><\/div>
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You can find detailed opening hours for all our branches on the website: Opening hours<\/u><\/a>. Please note, however, that visitors are admitted to the exhibition no later than 30 minutes before the branch closes. The exception is the MNK Czartoryski Museum, where the last admission is 1 hour before closing. Closing time means that you must leave the museum building.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How much do tickets cost and who is eligible for concessions?<\/span><\/div><\/div><\/div>
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A detailed price list can be found on our website: Price lists and tickets<\/u><\/a>. A full list of those eligible for discounts is available here: Discounts information<\/u><\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I buy a single ticket valid for all branches of the National Museum in Krak\u00f3w?<\/span><\/div><\/div><\/div>
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Yes, we offer a 12-month pass which entitles you to unlimited access to all branches and temporary exhibitions, with the exception of the Czartoryski Museum.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Where can I see Leonardo da Vinci\u2019s Lady with an Ermine?<\/span><\/div><\/div><\/div>
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Leonardo da Vinci\u2019s painting Lady with an Ermine<\/em> is on display at MNK Czartoryski Museum (15 Pijarska Street), on the second floor, in Gallery 7.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Who is eligible to buy a ticket for 1 z\u0142?<\/span><\/div><\/div><\/div>
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A 1 z\u0142 ticket is a pupil\/student ticket. It is available only to pupils and students aged 26 or under, upon presentation of a valid student ID card.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Do I need to book tickets in advance?<\/span><\/div><\/div><\/div>
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No, advance booking is only required for organised groups. Individual visitors can buy tickets directly at the museum ticket office or online.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How do I return a ticket?<\/span><\/div><\/div><\/div>
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Tickets purchased online can be returned by sending an email to: rezerwacja@mnk.pl<\/u><\/a>. Tickets purchased in person can be returned directly at the ticket office upon presentation of proof of purchase.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Does the fact that there are no tickets available online for the MNK Czartoryski Museum mean there are no tickets at the ticket office?<\/span><\/div><\/div><\/div>
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No, a limited number of tickets are available in person at the ticket office of the MNK Czartoryski Museum.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Do I have to arrive at the MNK Czartoryski Museum at the exact time stated on my ticket?<\/span><\/div><\/div><\/div>
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No, that is not necessary. Your ticket entitles you to enter 15 minutes before and up to 30 minutes after the time shown on the ticket. However, we do encourage you to start your visit on time.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What is there to see at the MNK Czartoryski Museum?<\/span><\/div><\/div><\/div>
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As well as Leonardo da Vinci\u2019s Lady with an Ermine<\/em> and Rembrandt\u2019s Landscape with the Good Samaritan<\/em>, the museum houses a magnificent collection of Western European paintings, crafts, military artefacts and ancient art.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How long does it take to visit the MNK Czartoryski Museum?<\/span><\/div><\/div><\/div>
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You should allow 2 to 3 hours to explore the entire complex, as the exhibition is spread across three different buildings.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What can I see with a single ticket?<\/span><\/div><\/div><\/div>
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When you buy a ticket for the MNK Czartoryski Museum, the MNK Main Building or the MNK Sukiennice, you also gain access to the following branches: the MNK Czapski Museum, the MNK Mehoffer Museum, the MNK Wyspia\u0144ski Museum, the MNK Matejko Museum, the MNK Szo\u0142ayski Museum, the MNK Cio\u0142ek Museum, the MNK Arsenal Museum and the MNK Szymanowski Museum. This ticket is valid for 3 months from the date of purchase and entitles you to a single entry to each of the exhibitions.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Do you need to book in advance and collect tickets on a free admission day?<\/span><\/div><\/div><\/div>
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Booking is only required for organised groups on free admission days. However, individual visitors must collect a free ticket from the museum ticket office in order to enter the exhibition.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Is use of the cloakroom compulsory and subject to a charge?<\/span><\/div><\/div><\/div>
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Yes, use of the cloakroom is compulsory, but it is completely free of charge. You must leave your coats, rucksacks and large handbags there. Please note that suitcases are not accepted in the cloakroom.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Is it allowed to take photos and film the exhibition?<\/span><\/div><\/div><\/div>
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Yes, photography is permitted, but only without the use of a flash. Filming the exhibition, however, is only permitted with the prior consent of the museum management.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Is the painting The Battle of Grunwald on display at the MNK Sukiennice National Museum?<\/span><\/div><\/div><\/div>
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No, Jan Matejko\u2019s famous work The Battle of Grunwald<\/em> is held in the collection of the National Museum in Warsaw. However, at the MNK Sukiennice in Krak\u00f3w, you can admire another monumental canvas by the artist \u2013 The Prussian Homage<\/em>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I buy a ticket for the Market Square Underground at the MNK Sukiennice?<\/span><\/div><\/div><\/div>
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No, the National Museum in Krakow does not sell tickets for this exhibition, as the Market Square Underground is managed by a different institution \u2013 the Museum of Krakow.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I hire a guide on site?<\/span><\/div><\/div><\/div>
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It is not possible to hire a guide directly on site. This service must be booked in advance \u2013 by sending an email to: rezerwacja@mnk.pl or by calling 12 433 57 44 (telephone bookings are accepted Monday to Friday, 9.00 am \u2013 4.00 pm)<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I hire an audio guide?<\/span><\/div><\/div><\/div>
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Yes, audio guides are available at the MNK Main Building and MNK Sukiennice branches (Polish, English, Russian, German, French) and at the MNK Czartoryski Museum (Polish, English, French, German, Italian, Ukrainian, Russian, Spanish
sign language, audio description, family track).<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I bring pets into the museum?<\/span><\/div><\/div><\/div>
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Pets are not permitted on the museum premises. The only exception is service dogs that hold the relevant certificate.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Is there a caf\u00e9 in the museum?<\/span><\/div><\/div><\/div>
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Yes. Caf\u00e9s are available to visitors at the following branches: the MNK Czartoryski Museum, the MNK Main Building, the MNK Czapski Building, the MNK Mehoffer Building, the MNK Sukiennice Building and the MNK Szo\u0142ayski Building.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

In which currency can I pay for tickets?<\/span><\/div><\/div><\/div>
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At our ticket offices, we accept payments in Polish zlotys (PLN) and by card.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Is the museum accessible to people with mobility impairments?<\/span><\/div><\/div><\/div>
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Architectural accessibility varies by branch. You can find detailed information about facilities at each location on our website under the Accessibility for people with disabilities<\/u><\/a> tab.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I have a painting valued at the museum or check whether it is an original?<\/span><\/div><\/div><\/div>
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No, the National Museum in Krak\u00f3w does not offer services relating to the valuation of works of art or the verification of their authenticity.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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